Privacy Policy & Data Protection
We treat your personal data with the same uncompromising respect and care that we show to the sacred trails of the Himalayas.
Information We Collect
To coordinate safe, compliant, and unforgettable expeditions in Nepal, Mystery Himalaya Pvt. Ltd. collects personal details directly when you submit an inquiry, book a package, or communicate with our operations team.
Full legal name, nationality, date of birth, passport number, passport issue/expiry dates, and scanned photo copies required by the Department of Immigration and National Parks.
Next-of-kin emergency contact numbers, travel insurance policy details, pre-existing high-altitude conditions, and dietary restrictions.
We also automatically log standard technical data (IP addresses, browser types, and referral sources) to ensure website integrity and combat fraudulent activity.
How We Utilize Your Information
Your personal information is used exclusively for lawful, operational purposes:
- Issuance of official government permits (TIMS, Sagarmatha National Park, ACAP, Upper Mustang Special Permits).
- Booking domestic alpine flights (Kathmandu–Lukla, Pokhara–Jomsom) and helicopter charters.
- Allocation of verified tea-house rooms, camping grounds, and certified local guides.
- Direct communication regarding itinerary adjustments, mountain weather alerts, and safety briefings.
High-Altitude Safety & Rescue Protocol Sharing
This data transmission is executed solely in critical safety situations to safeguard your health and coordinate rapid hospital admission.
Strict No-Sale Pledge & Partner Protocols
We never sell, rent, monetize, or trade your personal data to advertisers or third-party marketers.
Data is only shared with verified partners strictly on a need-to-know basis to fulfill your travel itinerary:
- Nepal Department of National Parks & Wildlife Conservation
- Civil Aviation Authority of Nepal (CAAN) & domestic mountain airlines
- Designated alpine lodges, boutique hotels, and verified 4x4 overland providers
Security, Encryption & Data Retention
All electronic transmission of sensitive travel and payment data is protected using industry-standard 256-bit Transport Layer Security (TLS/SSL) encryption.
Passport files and identity documentation are stored on access-restricted secure cloud repositories, accessible only by verified operations liaisons. Sensitive permit records are archived strictly in compliance with statutory tax and tourism regulations of Nepal.
Your Rights & Data Access Requests
You maintain fundamental rights regarding your stored personal data:
Request a full copy of all personal records we hold for you.
Update inaccurate passport, insurance, or contact information.
Request deletion of non-statutory data following trip conclusion.
Opt out of field newsletters and seasonal travel digests anytime.
Submit A Data Privacy Or Erasure Request
If you wish to view, rectify, or purge the personal records we hold, our dedicated Privacy Officer will process your request within 7 business days.